FitSuite Terms and Conditions of Use

1. Subject matter and scope

FitSuite is a SaaS solution for fitness professionals (in particular personal trainers and coaches) to organise their work: including, by way of example, management of exercises and libraries, workout plan templates, client profiles, questionnaires and information collection, metrics and progress tracking, branding settings and other features made available through the web interface or any connected applications.

These Terms constitute a contract between you, as a registered user ("User" or "Coach"), and the Owner. Any specific conditions communicated in writing take precedence over these Terms to the extent they are compatible with applicable law.

2. Requirements and acceptance

To register an account and use the Service you must be of legal age under the law applicable to your situation and have the legal capacity to enter into a binding contract.

If you use the Service on behalf of an organisation (e.g. a studio or company), you declare that you are authorised to accept these Terms on behalf of that entity and that the entity remains responsible for compliant use of the Platform.

3. Account creation and security

Access to the Service requires creating an account by providing accurate, complete and up-to-date information. You are responsible for the confidentiality of your credentials and for all activity carried out through your account.

You must promptly notify us at [email protected] of any unauthorised use of your account or other security breaches.

4. Licence and restrictions

Unless otherwise agreed in writing, the Owner grants you a personal, non-exclusive, non-transferable and revocable licence to access and use the Platform, within the limits of the features available for your profile, exclusively for lawful professional purposes and in accordance with these Terms.

5. User content and relationship with clients

You may upload or enter content and data ("User Content") into the Platform, including data relating to your end clients. You retain all rights to User Content that you own. You grant the Owner a non-exclusive, royalty-free licence, valid in the territory necessary to provide the Service, to host, process, display and distribute such content solely to provide and improve the Service, to comply with legal obligations and to protect rights and security.

The Service does not replace the Coach's professional judgement. You are solely responsible to your clients for the correctness, appropriateness and safety of the programmes, questionnaires, communications and guidance you provide, even when using templates, suggestions or tools available on the Platform. FitSuite is not a provider of health or training services and does not enter into any contractual relationship with your end clients.

6. Lawful use and conduct

You undertake to use the Service in compliance with applicable laws, the rights of third parties and the professional standards of your profession.

7. Intellectual property

Except for User Content, the Platform, the FitSuite brand, the software, texts, interfaces, graphics and associated documentation are owned by the Owner or its licensors and are protected by intellectual property laws.

Nothing in these Terms implies a transfer of intellectual property rights to you beyond the limited use licence under Article 4 above.

8. Plans, subscriptions and payments

Access to the Service may be subject to free, trial or paid plans, as indicated in the interface or in up-to-date commercial communications. Any fees, renewals and billing terms will be those applicable at the time of subscription or renewal.

Where online payments are activated, these may be processed through third-party payment processors. We do not store your full payment card details on our systems where the transaction is delegated to the processor.

Non-payment or renewal failure may result in suspension or limitation of access to paid features until the matter is resolved.

The Owner reserves the right to modify pricing and commercial terms with reasonable notice, as permitted by applicable law; continued use of the Service after changes take effect may constitute acceptance, unless otherwise agreed or a right of withdrawal exists.

Refund and withdrawal policy (where applicable to paid plans): subscription fees are generally billed in advance (e.g. monthly or as indicated at the time of order) and, unless otherwise required by mandatory law, are non-refundable after charging.

Where a free trial period is offered, during that period you may evaluate the Service at no cost; if you do not wish to continue with a paid subscription, you must cancel before the trial period expires as indicated in the Platform, to avoid being charged for the first billing cycle where applicable.

You may cancel your subscription at any time; in the case of cancellation during a free trial, you will not incur charges where the trial is genuinely free and no paid cycle has yet begun. After a paid subscription starts, cancellation does not entitle you to a refund of fees already charged or the current billing period, unless otherwise required by mandatory law; access to paid features generally remains available until the end of the paid period.

Refunds: we do not offer refunds for subscriptions already charged, except in the event of a confirmed malfunction or technical issue with the software that has substantially impaired your ability to use the Service. In that case you may contact support with a detailed description; refund requests for this reason must be submitted within thirty (30) days of the malfunction occurring. Each request is assessed on a case-by-case basis and any refund remains at the sole discretion of the Owner, within the limits of the law.

No refunds or credits are due for partially used subscription periods, except in the case of a confirmed technical malfunction as described above. Mandatory consumer rights under applicable law remain unaffected.

9. Availability, updates and experimental features

The Service is provided on a commercially reasonable effort basis for availability. Interruptions may occur for maintenance, updates, force majeure or factors outside the Owner's reasonable control.

The Owner may introduce, modify or withdraw features, including beta or experimental versions, to improve the product or for security reasons.

10. Assisted features, automated suggestions and health

Where the Platform includes or may in future include support tools (e.g. suggestions, pre-filled templates, automations or features based on algorithms or artificial intelligence), such tools are for assistance purposes only and do not constitute medical, nutritional or diagnostic advice.

You are required to review, adapt and validate any output before using it with your clients. Use of such tools is at your own risk. The Owner does not guarantee the accuracy, completeness or suitability of such suggestions for individual situations.

11. Limitation of liability

To the fullest extent permitted by applicable law, the Service is provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose or non-infringement.

The Owner is not liable for indirect, consequential damages, loss of profits, loss of data or business interruptions, except in cases of wilful misconduct or gross negligence or where mandatory law provides otherwise.

Any claims arising from the relationship between the Coach and end clients remain exclusively the responsibility of the Coach.

12. Indemnification

You agree to indemnify and hold harmless the Owner, its partners, directors, employees and collaborators from claims, damages, liabilities and costs (including reasonable legal fees) arising from: (i) unlawful or non-compliant use of the Service; (ii) breach of these Terms; (iii) violation of the rights of third parties, including your clients, in connection with User Content or professional activities carried out through the Platform.

13. Suspension and termination

The Owner may suspend or close access to the Service in the event of serious or repeated breach of these Terms, security risks or at the request of competent authorities.

You may stop using the Service at any time; any outstanding contractual or financial obligations remain in effect until expiry or resolution, as provided by the conditions applicable to your plan.

14. Governing law and jurisdiction

Unless mandatory consumer protection rules apply, these Terms are governed by Italian law. For any dispute relating to the interpretation or performance of these Terms, the courts of Italy shall have jurisdiction, unless otherwise required by mandatory law.

15. Changes to the Terms and contacts

The Owner may update these Terms by publishing the updated version on the Platform. We invite you to consult them periodically. Continued use of the Service after changes are published may constitute acceptance, unless the law requires specific additional consent.

For questions about these Terms: [email protected] (also for privacy requests) and, for commercial or support communications, the addresses indicated on the official site fitsuite.co.