Manage Subscriptions

Overview

Once clients subscribe to a recurring payment plan, you can manage every aspect of their subscription from the FitSuite dashboard — pause it, cancel it, or handle payment issues.

Viewing Active Subscriptions

Go to Payments → Subscriptions to see all active, paused, and canceled subscriptions. Each entry shows the client name, plan, amount, billing interval, next payment date, and status.

You can also view a specific client’s subscriptions from their profile under the Payments tab.

Pausing a Subscription

Need to put a client’s billing on hold (e.g., vacation or injury)?

1. Open the subscription from the list or client profile.
2. Click Pause Subscription.
3. Choose to pause indefinitely or set a resume date.
4. The client won’t be charged again until the subscription resumes.

Canceling a Subscription

1. Open the subscription and click Cancel.
2. Choose whether to cancel immediately or at the end of the current billing period.
3. The client is notified via email.

Canceled subscriptions remain visible in your records with a “Canceled” status.

Handling Failed Payments

When a payment fails, FitSuite automatically retries the charge up to 3 times over 7 days. You’ll see a Past Due badge on the subscription. If all retries fail, the subscription is marked as Unpaid.

You can manually retry a failed payment from the subscription detail page.

Refunds

To issue a refund, open the relevant invoice and click Refund. You can issue a full or partial refund. Refunds are processed through Stripe and typically arrive in 5-10 business days.

💡 Tip: Set up an automation to send a message when a payment fails — it keeps clients informed and reduces support questions.